Dashboard
Billing and plans
Plan limits and prices, how overage is billed per 1,000 emails, how to upgrade, cancel and manage invoices, and where to find refunds.
Each team has one plan. The plan sets the monthly email quota, the request rate limit, the number of domains, webhooks, contacts and members, and how long logs are kept. Payments are handled by our payment provider, Paddle. Prices exclude VAT and sales tax, which is calculated at checkout from your location.
Plans
| Free | Pro | Scale | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $10 per month | $40 per month | Contact us |
| Emails per month | 5,000 | 50,000 | 200,000 | 5,000,000 |
| Daily cap | 500 | None | None | None |
| Past the monthly quota | Sending stops | $0.30 per 1,000 | $0.20 per 1,000 | $0.12 per 1,000 |
| Requests per second | 10 | 50 | 200 | 1,000 |
| Projects | Unlimited | Unlimited | Unlimited | Unlimited |
| Domains | 10 | Unlimited | Unlimited | Unlimited |
| Webhooks per project | 5 | 20 | 50 | Unlimited |
| Contacts | 2,000 | 25,000 | 150,000 | Unlimited |
| Team members | 3 | Unlimited | Unlimited | Unlimited |
| Log retention | 7 days | 30 days | 90 days | 365 days |
Prices are in US dollars. The quota is counted per calendar month in UTC and is shared by every project in the team. For what counts as an email, see Rate limits. For retention, see Log retention.
Free plan limits
On Free, the limits are hard stops. At 500 emails in a UTC day, sends return daily_quota_exceeded until 00:00 UTC. At 5,000 in a month, sends return monthly_quota_exceeded until the next month or until you upgrade. Nothing is billed.
Overage on paid plans
Paid plans never stop at the monthly quota. Emails beyond it are billed as overage.
- Overage is measured for the previous calendar month, in UTC. On the first day of each month Sooner counts the emails each team sent above its quota during the month that just ended.
- It is billed in blocks of 1,000 emails, rounded up, at your plan's rate per 1,000.
- The charge is added to your next renewal invoice. It is not a separate immediate payment.
- Months with no overage create no charge.
For example, a Pro team sends 63,200 emails in November. That is 13,200 above the 50,000 quota, which rounds up to 14 blocks of 1,000. The overage is 14 times $0.30, which is $4.20, added to the invoice after the first of December.
The Billing page shows the current month's usage and an estimate of the overage so far, and lists past overage charges with their month, email count and status. A team that has canceled its subscription is not charged overage.
Upgrade
Open Billing and choose Upgrade to Pro or Upgrade to Scale. You complete the purchase in a checkout window. The new plan applies as soon as the payment provider confirms the subscription, which normally takes moments. Upgrading needs the admin role.
If you already have a subscription, the same buttons read Switch to Pro or Switch to Scale. Switching between Pro and Scale takes effect immediately and the price difference is prorated.
Enterprise is arranged with us directly. Use the contact page.
Cancel
Open Billing and choose Invoices, payment method and cancellation. This opens the billing portal, where you can:
- Cancel the subscription.
- Update your payment method.
- Download invoices.
Canceling stops the next renewal. You keep the paid plan until the end of the period you have paid for, and the Billing page shows "Cancels on" with the date. After that, the team returns to the Free plan with the Free limits. Your data stays. Log retention drops to the Free setting for emails sent from then on, and the Free caps apply to sending.
While a subscription is past_due, which means a payment has failed, the plan stays in place. If the subscription ends, the team returns to Free.
You can subscribe again at any time from Billing.
Refunds
First payments are refundable within 14 days under conditions listed in the refund policy. See Refunds and cancellation for who can get a refund and how to ask.
Usage in the API
GET /usage returns your usage against the plan limits, so you can alert before you reach a cap.