Terms of Service

Sooner is offered to businesses, developers and other professional users only, not to consumers. These Terms, the Acceptable Use Policy, the Data Processing Agreement and any order or plan you select form the whole agreement. If they conflict, the order or plan wins over the DPA, the DPA wins over these Terms for personal data, and these Terms win over everything else.

The person accepting must be authorized to bind the business. You are responsible for everything done under your account and API keys.

Sooner provides an API and dashboard for sending transactional and marketing email, managing sending domains, contacts, templates, broadcasts and webhooks, and viewing delivery logs. Features and limits depend on your plan, as described on the pricing page.

You agree to:

• send only email that complies with the Acceptable Use Policy and with the laws that apply to you and your recipients, including anti-spam, consumer protection and data protection law;
• have a lawful basis, and where required consent, for every message you send and every contact you store;
• keep API keys and webhook secrets confidential, rotate them if exposed, and tell us promptly about any unauthorized use;
• verify only domains you control, and keep your DNS records accurate;
• keep your team's postal address and contact information current.

You are the sender of your email. You are responsible for its content, recipients and the consequences of sending it. We do not review content before sending but may scan for abuse signals and act under section 5.

Paid plans are sold through Paddle, our merchant of record. Paddle's buyer terms govern the purchase transaction; these Terms govern the service. Prices are shown before checkout and exclude taxes, which Paddle calculates and collects where applicable.

Subscriptions renew automatically each billing period until canceled. Usage above your plan's included emails is billed as metered overage at the rate shown for your plan, in blocks of 1,000 emails per calendar month (UTC), and added to your next invoice. The free plan has hard monthly and daily limits instead of overage.

We may change prices with at least 30 days' notice. Changes apply from your next renewal after the notice period.

You can cancel at any time from Billing. Cancellation takes effect at the end of the current period; you keep paid features until then. Refunds follow our Refunds & cancellation policy. Mandatory statutory rights are not affected.

We aim for high availability but, unless an Enterprise order says otherwise, provide the service without a service level agreement. Delivery to a recipient's inbox depends on third parties (mailbox providers, DNS and our infrastructure providers) and is never guaranteed. Support is by email.

We may suspend or limit sending, API access or an account, with notice where reasonable, if:

• you breach the Acceptable Use Policy, for example bounce or complaint rates above its thresholds;
• your use threatens the security, reputation or deliverability of the service or other customers;
• payment is overdue after Paddle's collection attempts; or
• we are required to by law, a court, an authority, or our infrastructure providers.

We restore access once the cause is resolved. Severe abuse such as phishing or malware may lead to immediate termination.

Each party keeps the other's non-public information confidential and uses it only for this agreement. For personal data you put into Sooner (recipients, contacts, email content), we act as your processor under the DPA. For account, billing and usage data about you and your team, we act as controller as described in the Privacy Policy.

You own your content. You grant us the rights needed to host, process and transmit it to provide the service. We may use aggregated, non-identifying usage statistics to operate and improve the service.

We own the service, its software and documentation. The API's interface is designed to be compatible with other providers' public APIs for your convenience; that compatibility implies no affiliation. Feedback you give us may be used without obligation.

The service is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither party is liable for indirect or consequential damages, lost profits, lost revenue or lost data, or for failures caused by events outside its reasonable control. Each party's total liability under this agreement in any 12-month period is limited to the amounts you paid for the service in that period. These limits do not apply to liability that cannot be limited by law, to your payment obligations, or to your breach of the Acceptable Use Policy.

You will defend and indemnify us against third-party claims arising from email you send, your contacts or content, or your breach of the Acceptable Use Policy or applicable law.

The agreement runs until your account is closed. Either party may terminate for material breach not cured within 15 days of notice. On termination, sending stops and we delete customer data as described in the DPA. You can export contacts and delete your team yourself from the dashboard at any time.

We may update these Terms. For material changes we give at least 30 days' notice by email or in the dashboard; continued use after the effective date means acceptance. These Terms are governed by the laws of the Republic of Kosovo, excluding conflict-of-law rules. Disputes go to the competent courts of Prishtina, Kosovo, unless mandatory law gives you another forum.

If any provision is unenforceable, the rest remains in force. Notices to us go to erzen@quad-labs.com.