Refunds & cancellation

This policy covers Sooner subscriptions and overage charges bought through Paddle, our merchant of record. Paddle processes all refunds to the original payment method.

• First subscription payment: full refund if requested within 14 days, as long as the team hasn't sent more email in that period than the free plan includes.
• Renewals: refundable within 14 days of the renewal charge if the team sent no email in the new period.
• Overage: charges for email already sent are not refundable, except for billing errors.
• Billing errors and duplicate charges are always refunded.
• No refunds for accounts suspended or terminated for breaching the Acceptable Use Policy.

Email erzen@quad-labs.com from your account email with the order number from your Paddle receipt, or contact Paddle directly at paddle.net. Approved refunds are issued within 5 business days; your bank may take longer to show them.

Open Billing in the dashboard and choose "Invoices, payment method & cancellation", or use the link in any Paddle receipt. Cancellation stops the next renewal; paid features stay active until the end of the period you paid for, then the team returns to the free plan.

Nothing here limits rights you have under mandatory law. If a material defect in the service stops you from using it and we can't fix it in a reasonable time, we will refund the affected period on a pro-rata basis.

Canceling a subscription doesn't delete data; logs older than the free plan's retention are pruned automatically. To erase everything, delete the team in Settings.